Frequently asked questions
How long does delivery take?
Standard delivery usually takes 2-5 business days depending on the country selected. An exact estimate will be displayed at checkout.
Do you accept custom and personalized orders?
Yes! If you would like a custom product or a personalized version of any item, please fill out the contact form on our store page (Contact) and send us a message with your idea. We will be happy to discuss the details with you and create something special just for you!
What should I do if I receive damaged or incorrect goods?
If you receive damaged or incorrect goods, please contact our customer service as soon as possible. Have your order number and photos ready so that we can resolve the issue quickly.
Can I modify or cancel my order?
Changes or cancellations to your order are only possible before it is shipped . Please contact our customer service as soon as possible so that we can accommodate your request.
How can I track my order?
After completing your order, you will receive an email with a shipment number and a tracking link.
How can I check product availability?
Product availability is displayed on the product page. If an item is out of stock, you can sign up to receive notifications when it is back in stock.
What payment methods do you accept?
We accept card payments (Visa, Mastercard), instant payments (Apple Pay, Google Pay), online bank transfers and payments via services like PayPal. The exact options will be displayed at checkout.
Do you offer free shipping?
We offer free shipping for EU orders over €80 or during special promotions. For current offers, please visit our e-shop homepage.
If you did not find the answer to your question, please contact us below.