Frequently Asked Questions
How long does the delivery take?
Standard delivery usually takes 2–5 business days, depending on the chosen country. An exact estimate will be shown during checkout.
What should I do if I receive damaged or incorrect items?
If you receive damaged or incorrect items, please contact our customer service as soon as possible. Have your order number and photos of the damage ready so we can resolve the issue quickly.
Can I modify or cancel my order?
Order modifications or cancellations are possible only before the order is dispatched. Contact our customer service as soon as possible so we can accommodate your request.
How can I track my order?
After completing your order, you will receive an email with a tracking number and a link to track your shipment.
How can I check product availability?
Product availability is displayed on the product page. If an item is out of stock, you can register to be notified when it is back in stock.
What payment methods do you accept?
We accept card payments (Visa, Mastercard), instant payments (Apple Pay, Google Pay), online bank transfers and payments through services like PayPal. The exact options will be displayed at checkout.
Do you offer free shipping?
We offer free shipping for orders from the EU over 80€ or during special promotions. Information about current offers can be found on the homepage of our e-shop.
If you don’t find an answer to your question, please contact us below